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How mamubet Handles Your Personal Data

This privacy policy explains exactly what data we collect when you use mamubet, how we store it, and who we share it with — no vague language, just a straight account of our practices.

Account data kept secureDANA, OVO, GoPay wallet info protectedNo data sold to third partiesYour rights to access and deletionIndonesia-focused data handling

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right first stop. You can reach us through live chat on the mobile site, by email via our official support address, or through the in-account help section. We aim to respond to data-related requests as promptly as our queue allows — complex requests may take longer than standard account queries.

Live Chat Access live chat directly from the mobile site or browser interface. Mention your data request at the start so the agent routes it to the right team without delay.

Email Support Send your privacy request to our support email address found in the account help section. Include your registered contact detail so we can verify your identity before processing.

In-Account Help Log in, head to the help section inside your account dashboard, and submit a data query directly. This path is the fastest for account-specific data questions tied to your wallet or transaction history.

HOW WE PROTECT IT

Data Security, Cookies, Retention and Your Rights

We apply security measures across account storage, payment processing, and session management to keep your information protected. Your rights under applicable local law include access to your data, correction of inaccurate records, and deletion requests subject to legal retention obligations. Below is a breakdown of how we handle each area.

Account Security

Account credentials are stored using encryption. Login sessions on mobile and browser are managed with token-based authentication, so your session stays active without exposing your password repeatedly.

Cookie Handling

We use session cookies to keep you logged in and preference cookies to remember your wallet selection — DANA, OVO, or GoPay. You can clear these from your browser or mobile settings at any time.

Data Retention

Transaction records linked to DANA, OVO, and GoPay payments are kept for as long as required by applicable regulations or dispute resolution needs. Once that period passes, data is deleted or anonymised.

Your Rights

You can request access to the personal data we hold, ask us to correct it, or request deletion where no legal retention obligation applies. Submit your request through live chat or the in-account help section.

What We Collect and Why We Collect It

mamubet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the wallet identifiers linked to DANA, OVO, or GoPay for deposit and withdrawal processing. We also collect device data such as your browser type, mobile OS

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version, and session timestamps, which help us keep your account accessible across devices without requiring you to re-verify every time. Transaction records are retained to process your payments accurately and to meet fraud-prevention requirements under applicable regulations. We do not collect data beyond what is necessary
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to run your account and process payments. Cookies and similar tracking tools are used on our mobile site and browser interface to remember your session preferences — you can manage these through your browser or device settings. Data tied to your payment wallets, including OVO transfer
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references and GoPay confirmation codes, is stored only for as long as needed to resolve disputes or satisfy legal retention periods. If you are accessing mamubet from Surabaya or anywhere else in Indonesia, your data is processed in accordance with applicable local law and only where
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eligible under those laws. We do not sell, rent, or trade your personal information to external marketing parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on mamubet

These are the questions we hear most often about data handling, account privacy, and how to exercise your rights. Each answer reflects our actual practices — not boilerplate.

We collect your name, contact details, and wallet identifiers for DANA, OVO, or GoPay. Device data and session logs are also collected to support account continuity across mobile and browser.

Payment data is shared only with the relevant wallet provider to process your transaction. We do not pass your wallet details to advertisers, data brokers, or any unrelated third parties.

We keep transaction records for as long as required by applicable law or dispute resolution obligations. Once that period ends, data is deleted or anonymised — it is not held indefinitely.

Yes. Submit a data access request through live chat or the in-account help section. We will verify your identity first, then provide the relevant records within a reasonable timeframe.

Send a deletion request via email support or live chat. Deletions are processed where no legal retention obligation prevents it — some transaction records must be kept under applicable regulations.

Yes, we use session and preference cookies — including remembering your chosen payment wallet. You can manage or clear these through your browser settings or mobile device privacy controls at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mamubet Handles Your Personal Data

How to Reach Us About Your Data

Data Security, Cookies, Retention and Your Rights

Common Questions About Your Privacy on mamubet

01 What personal data does mamubet collect when I open an account?

02 Is my DANA, OVO, or GoPay payment information shared with anyone?

03 How long does mamubet keep my account and transaction data?

04 Can I request a copy of the data mamubet holds about me?

05 How do I ask mamubet to delete my personal data?

06 Does mamubet use cookies and can I turn them off?

Privacy Policy

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